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University of Michigan Health System Performance Excellence


This video provides an overview of the Lean in Daily Work model at the University of Michigan Health System, which is our standard work for daily problem solving. It also contains a deeper look at one of the early adopters of the model, the Department of Urology’s Taubman Clinic.

Quality Improvement and Healthcare Reform: Patient Experience with David Feinberg

Dr. David Feinberg, president, UCLA Health System and associate vice chancellor, explores the value and importance of the patient experience while reducing the cost of delivering excellent health care. Series: “Quality Improvement and Health Care Reform”


Applying the Toyota Production System to Medicine

Dr. Gary Kaplin, chairman and CEO for Virginia Mason Health System, presents how his organization has implemented Lean processes to improve the quality and efficiency of health care. Dr. Kaplin made the presentation at the St. Luke’s Health System Summit on Friday, Feb. 15, 2013.

Download a Lean Transformation in Healthcare Service Description – Click Here!

Advocate Good Samaritan Hospital – 23rd Annual Quest for Excellence

Highlights best practices of Advocate Good Samaritan Hospital, a 2010 recipient of the Malcolm Baldrige National Quality Award in the health care category. The acute care medical facility features the highest levels of trauma and perinatal care services. The video highlights “Good Sam’s focus on customer service performance excellence strategies as described by David Fox, President.

Poudre Valley Health System: Journey to Excellence

Rulon F. Stacey, President/CEO of 2008 Baldrige Award Recipient Poudre Valley Health System,describes how the organization has transformed on its journey to performance excellence and the lessons learned using the Baldrige Criteria. This presentation took place in April 2009 at The Quest for Excellence® Conference.

Virgina Mason Rooting Out Waste in Health Care by Taking Cue From Toyota

When the Virginia Mason Medical Center in Seattle was losing money for the first time in its history, CEO Dr. Gary Kaplan turned to an unlikely place for help: giant automaker Toyota. Health correspondent Betty Ann Bowser reports on the hospital’s success in lowering costs and improving health outcomes.

Learn more about Lean Practices in Healthcare – Click Here

Download a Lean Transformation in Healthcare Service Description – Click Here!

How Healthcare Can Become Higher in Quality, Lower in Cost & Widely Accessible

Clay Christensen at the second Faculty Perspectives on Healthcare event.
February 8, 2012

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