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Highlights best practices of Advocate Good Samaritan Hospital, a 2010 recipient of the Malcolm Baldrige National Quality Award in the health care category. The acute care medical facility features the highest levels of trauma and perinatal care services. The video highlights “Good Sam’s focus on customer service performance excellence strategies as described by David Fox, President.
Rulon F. Stacey, President/CEO of 2008 Baldrige Award Recipient Poudre Valley Health System,describes how the organization has transformed on its journey to performance excellence and the lessons learned using the Baldrige Criteria. This presentation took place in April 2009 at The Quest for Excellence® Conference.
When the Virginia Mason Medical Center in Seattle was losing money for the first time in its history, CEO Dr. Gary Kaplan turned to an unlikely place for help: giant automaker Toyota. Health correspondent Betty Ann Bowser reports on the hospital’s success in lowering costs and improving health outcomes.
Download a Lean Transformation in Healthcare Service Description – Click Here!
Clay Christensen at the second Faculty Perspectives on Healthcare event.
February 8, 2012 ∞
Michael Porter and Robert Kaplan
Businessmen and politicians agreed that rising health care costs were one of the main factors driving long term deficits in the U.S. They discussed ways to make the health care system more efficient and debated how much should be saved overall.