Lean Transformation in Healthcare

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Lean Healthcare Project Teams

On Healthcare: HBS Strategy Professor Michael Porter

Mapping the Healthcare Value Stream

Clay Christensen: Disruptive Innovations & Hospital Business Models

Clay Christensen

Professor Clayton Christensen discusses this and other questions plaguing today’s hospital systems through the lens of his disruptive innovation theory. He explains three hospital business models and how they work to provide value to patients. [POWERPOINT PRESENTATION INCLUDED]

Clayton Christensen – The Innovator’s Prescription


Clay Christensen, a Professor of Business Administration at Harvard Business School, presents how disruptive innovation can transform health care at a symposium sponsored by the Mayo Clinic Center for Innovation.

Karen Rago: Lean Gemba Waste Walk in Healthcare

Executive Director Service Lines and Heart and Vascular Center

University of California San Francisco Medical Center

Karen Rago demonstrates how it is possible to employ Lean Six Sigma in health care. She gives three great examples



Download a Lean Transformation in Healthcare Service Description – Click Here!

University of Michigan Health System Performance Excellence


This video provides an overview of the Lean in Daily Work model at the University of Michigan Health System, which is our standard work for daily problem solving. It also contains a deeper look at one of the early adopters of the model, the Department of Urology’s Taubman Clinic.

Quality Improvement and Healthcare Reform: Patient Experience with David Feinberg

Dr. David Feinberg, president, UCLA Health System and associate vice chancellor, explores the value and importance of the patient experience while reducing the cost of delivering excellent health care. Series: “Quality Improvement and Health Care Reform”


Applying the Toyota Production System to Medicine

Dr. Gary Kaplin, chairman and CEO for Virginia Mason Health System, presents how his organization has implemented Lean processes to improve the quality and efficiency of health care. Dr. Kaplin made the presentation at the St. Luke’s Health System Summit on Friday, Feb. 15, 2013.

Download a Lean Transformation in Healthcare Service Description – Click Here!

Advocate Good Samaritan Hospital – 23rd Annual Quest for Excellence

Highlights best practices of Advocate Good Samaritan Hospital, a 2010 recipient of the Malcolm Baldrige National Quality Award in the health care category. The acute care medical facility features the highest levels of trauma and perinatal care services. The video highlights “Good Sam’s focus on customer service performance excellence strategies as described by David Fox, President.

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